Who we are
Bio-Lead supplies cytokines, growth factors and cell culture media. This policy explains what personal information we collect through this website and how we handle it.
Bio-Lead is based in Ramat Hasharon, Israel, and is the controller of the information described below. You can reach us at ofir@bio-lead.com.
Information we collect
We collect information you give us when you submit the “Request a quote” form or contact us by email or phone:
- Full name and email address (required)
- Company or institution, phone number and industry (optional)
- The product categories and products you select
- Any details you add, such as quantities, grade and timeline
We ask only for what we need to respond to your request. Please do not include sensitive personal information in the free-text field.
How we use it
- To respond to your quote request and provide pricing and availability
- To communicate with you about your order or inquiry
- To keep records required for business, tax and legal purposes
We do not send marketing emails unless you have separately asked to receive them. Any such consent is optional and can be withdrawn at any time.
Sharing
We do not sell your personal information. We share it only with service providers that help us operate, such as email and hosting providers, and with manufacturing or logistics partners where needed to fulfil your request. We may also disclose it where required by law.
Some of these providers may be located outside Israel or the European Economic Area. Where this happens, we rely on appropriate safeguards for the transfer.
Retention
We keep quote requests and related correspondence for as long as needed to handle your inquiry and our ongoing business relationship, and for the period required by applicable law. After that, we delete or anonymize the information.
Your rights
Under the Israeli Protection of Privacy Law and, for visitors in the European Union, the GDPR, you may ask us to:
- Provide access to the personal information we hold about you
- Correct or update inaccurate information
- Delete your information, where we have no legal reason to keep it
- Restrict or object to certain processing, and withdraw consent you previously gave
To make a request, email ofir@bio-lead.com. If you are in the EU and believe we have mishandled your data, you may also lodge a complaint with your local supervisory authority.
Security
We use reasonable technical and organizational measures to protect your information from loss, misuse and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact
Bio-Lead, Ramat Hasharon, Israel
ofir@bio-lead.com
+972-50-7860100